Unformatted HDD Support Request

* = Required field

Name*

Email Address*

Enter the Order ID you received after purchasing the Xbox 360 HDD Recovery Service. FATXplorer License Order IDs are also accepted. Order IDs start with "EAT" and are emailed to you after purchase.*

Describe your problem, what you suspect caused it, and any questions you may have.*

Do you have a transfer cable, SATA->USB adapter, or any other method of connecting the unformatted HDD to your PC? If you are answering no, you should purchase this one after you send your message.*

Have you tried opening your unformatted HDD using FATXplorer yet? If you have, describe what happened when using Integrate into Windows. Include any error details. You should also attach a support package down below.*

Do you have a replacement HDD to copy the recovered data to? If you are answering no, you should purchase one after you send your message. Make sure the replacement HDD is a genuine Xbox 360 HDD and has enough space for your recovered data.*

Optional: If you have tried opening your unformatted HDD using FATXplorer already, attach a support package. How do I create a support package?
Acceptable file types: zip, rar, 7z, png, jpg, jpeg, gif, txt, xml
Maximum file size: 5 MB

After you send your message, please wait patiently for a response. Additionally, to keep things organized, please do not duplicate your message via comment anywhere on this website. All comments and emails are read, and one does not yield a faster response than the other.

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