* = Required field
Enter the Order ID you received after purchasing the Xbox 360 HDD Recovery Service. FATXplorer License Order IDs are also accepted. Order IDs start with "EAT" and are emailed to you after purchase.*
Describe your problem, what you suspect caused it, and any questions you may have.*
Do you have a transfer cable, SATA->USB adapter, or any other method of connecting the unformatted HDD to your PC?*
—Please choose an option—YesNoI don't know
Have you tried opening your unformatted HDD using FATXplorer yet? If you have, describe what happened when using Integrate into Windows. Include any error details. You should also attach a support package down below.*
Do you have a replacement HDD to copy the recovered data to?*
—Please choose an option—YesNo
Optional: If you have tried opening your unformatted HDD using FATXplorer already, attach a support package. How do I create a support package?
Acceptable file types: zip, rar, 7z, png, jpg, jpeg, gif, txt, xml
Maximum file size: 5 MB
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