Payment Problems and Solutions

This page details common issues that occur while purchasing FATXplorer and any potential solutions.

Order Button Does Nothing

If you click the button on the purchase page and nothing happens, try this direct link instead: https://eatonworks.onfastspring.com/fatxplorer

If that link results in a 403 Forbidden error, read below:

403 Forbidden Error

If you get a 403 Forbidden error on a payment page, that means your country is probably impacted by US sanctions. There is no solution in this case, sorry.

License Key Not Received

• If you receive an order confirmation email, but no license key, check that your order is complete and not pending payment. This is a common situation with the bank/wire transfer payment option, which may take a few days to clear.
• If your payment is complete and you did not receive your key, check your spam folder. If nothing is there, you probably mistyped your email. Contact FATXplorer support for help.
• If you did not receive any emails after payment, check your spam folder. If nothing is there, you probably mistyped your email. Contact FATXplorer support for help.

Payment Declined Error

If your payment keeps getting declined, reach out to FastSpring order support: orderscontact@fastspring.com

When you email them, mention you are attempting to purchase FATXplorer (https://eatonworks.onfastspring.com/fatxplorer) and want to know how to solve the error.

FATXplorer support cannot help much with these errors, so please be sure to reach out to FastSpring order support instead!